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Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.

Here's an example:

A user calls in and says that when she uses your application and tries to print, the screen flashes orange, and the application crashes with the message "Instruction at 0x780012f3 referenced memory at 0xaa000000". You work on the problem, and determine that the problem is solved if the user upgrades to the latest HP Printer Driver.

You start RKB, and click the Add button. The Problem/Solution dialog appears and you type in both the reported problem and the solution.

One month later, another user calls in and says "Hey man, every time I want to produce a printout, the screen flashes orange, and your program crashes!"

You type "Orange" into RKB's Find box, press Enter, and the screen displays all the problems which have the word "Orange" in them.

You see a problem that seems to match the one that the current user is having, so you double click on it. The Problem/Solution dialog appears, and shows you that the solution is for the user to upgrade to the latest HP printer driver.

You read the solution to the caller, and you're done.

To recap, you use RKB to enter a large number of problems and their solutions. When users call with tech support questions or problems, RKB searches through the database and finds all of the relevant solutions.

Sinope Summarizer is the summarizing tool for professionals. It fully automatically generates summaries of arbitrary texts, while retaining images, formatting and page layout. The Sinope Summarizer uses advanced language technologies to determine what the text is about and which information elements are important. The Sinope Summarizer Personal Edition integrates with Microsoft Internet Explorer and enables users to summarize Web pages while browsing the Internet. The trial version only summarizes English webpages. The full version understands English, German and Dutch texts (more languages will be supported in the near future). Furthermore, a Summarize Tool is provided to summarize saved html and plain text files, and a Clipboard Summarizer to summarize the contents of the Windows clipboard.

ndxCards is productivity software for the busy student, academic or professional. It uses the idea of a note card to capture anything one would like to retain and reuse (an idea, something read or heard, a recipe, boilerplate text, or photo) and organizes them using keywords, sources, authors etc. Get a blank note with a mouse click / hot key. Type or copy / paste directly from web sites, e-mails, other applications. Format the text (bold / bullets / numbers.) Set color for each note. Type-ahead data entry fields automatically complete subjects, keywords, sources etc. Taking notes is easy in a meeting or a class, or when reading from a book or web-site. Retrieving notes is intuitive. Mark notes with 'push pin' and find them with one-click. Link a note to many keywords - your own keywords. Search for specific notes using keywords, subjects, dates or a combination of criteria. Work with standard software, and use the notes you took. Drop notes into PowerPoint and analyze notes visually, drawing links between cards and inferring relationships. Highlight a set of note cards from the notes list and copy/paste contents into MSWord without opening each note card. Paste to Excel as an action register. Create projects to organize note cards in an outline with headings and export a draft document including a bibliography list of the sources you used. Collaborate by sharing cards with colleagues. Pack cards and send it to a team member. Build a shared knowledge base this way.

Ready for a fun game of backgammon! Try this excellent, top-ranked, easy to use backgammon game. Windows and Macintosh versions.

Has just about any option or feature that you would like including 5 skill levels for all levels of player.

Gives advice on moves and the doubling cube, can take back moves and doubles of the cube, on-line help, can pick up more than one piece at a time, shows best moves, can set up any board situation, can change board colors or create your own, multiple board sizes, tournament play, extensive help system, keeps statistics on up to 4 pairs of players, plus much more.

On my web site you can download versions that work on almost all Windows and Macintosh machines.

In this version you will be able to finish half or more of the games. It is $20 for the password to make it fully functional.

www.bestbackgammon.com for the latest or e-mail me at MacGammon@aol.com

Ready for a fun game of backgammon? Try this excellent, feature packed and easy to use backgammon game. With superb graphics and 5 skill levels, you won't be disappointed. For all levels of player, from beginner to expert.

Gives advice on moves and the doubling cube, can take back moves, plenty of help, can pick up more than one piece at a time, shows best moves, can select from many interesting board styles and much more.

Works with Intel Macs!

The game can use the speech recognition built into OS X to allow you to play games using just your voice.

In this version you will be able to finish half or more of the games. It is $25 for the password to make it fully functional.

www.bestbackgammon.com/absolute for the latest version and other board styles or e-mail me at AbsoluteGammon@aol.com

With Sonic Alpha Style ActiveX Control you can give your Applications Glass Transparent look & load your Splash Screens with high quality Animations and make them look like designed by a Pro.You can just drag & drop the OCX - control file to the Components panel and use it. Its that easy.

Here are some UNIQUE features of Sonic Alpha Style Control.

* 255 Steps Alpha Blending option.
* Multi Style Application Loading. ( Fire, Glow, Lightning, etc..)
* Apply Glass Effect to Any Number of Forms by a Single line of Code.
* Create Custom Defined Form Animations Easily.

Skin your Applications easily with Sonic Skinner ActiveX Control with few steps. Apply any user designed skins and eliminate the old boring styles. You can just drag & drop the OCX - control file to the Components panel and use it. Its that easy.

Here are some UNIQUE features of Sonic Skinner Control.

* Skin Your Applications without a line of Code.
* Apply Skins With High Quality GIF Images.
* Dragable by clicking on the Skin.
* Simple Control Tool Box.
* Create Any kind of Shaped Forms.

Bring your desktop to life with SnowFall Living Desktop! Watch as beautiful winter scenes come to life on your desktop complete with gently drifting snow. Allow your desktop to be enchanted this winter as you enjoy the peace of falling snow. SnowFall Living Desktop allows you to change a number of features including the number of snowflakes, the speed that they drift as they fall, the size of the snowflakes and winter scene selected for the background.

Living Desktops are an exciting new desktop enhancement technology from Lumesoft ready to transform your desktop into a living scene filled with color and animation. Living Desktops use minimal system resources and have been optimized to run without slowing the computer down. All Living Desktops work as both an animated wallpaper and as a screensaver.

Why settle for the same old wallpaper when you can have a Living Desktop?

Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration.

Tight email-to-ticket integration, Multilingual, File-attachments, Extremely cheap, possible windows-integrated authentication and many other features. Try this web based helpdesk software.

The database tables contains geodata of the Federal Republic of Germany with geo referenced towns, municipalities, town quarters and other administrative units, postal codes, telephone preselections and nature areas, landscapes and climatic zones. The data contain coordinates for navigation and geo-coding, proximity searches and distance computations and are prepered for the spatial mapping of environmental information. Quite often it is necessary to reference an address field e.g. like town or municipality name, postal code or telephone preselection, to corresponding geographical data and coordinates - a Geo Reference. The geo reference can be used for example to direct a customer to the closest store locations of a retail store chain by doing a proximity search. Another possibility it to determine distances between the different objects of the database tables with the included geo references. With the elevation data from a Digital Elevation Model the ground level height of each place can be determined. Often the knowledge is necessary about affiliations and relationships between data derived from different hierarchies. So it can be determined to which federal state, governmental area or governmental county a town, a postal code or a telephone preselection is associated. It is possible to assign a variety of natural and scenic information to each town or municipality. The snow and wind load zones are available as local climatic data. In conjunction with the ground level heights they can be used to calculate static loads for the planning of building constuctions.
12.500 Towns and Municipalities with geo references.
105.000 Town Quarters with geo references.
32.000 Postal Codes with geo references.
20.500 Telephone Preselections with geo references.
450 Administrative Countys.
Administrative Districts.
Federal States of Germany.
Landscapes.
Nature Area Classification.
Snow and Wind Load Zones.

The database tables contain geodata of the Federal Republic of Germany with geo referenced towns, municipalities, town quarters and other administrative units, postal codes, telephone preselections and nature areas, landscapes and climatic zones. The data contain coordinates for navigation and geo-coding, proximity searches and distance computations and are prepered for the spatial mapping of environmental information. Quite often it is necessary to reference an address field e.g. like town or municipality name, postal code or telephone preselection, to corresponding geographical data and coordinates - a Geo Reference. The geo reference can be used for example to direct a customer to the closest store locations of a retail store chain by doing a proximity search. Another possibility it to determine distances between the different objects of the database tables with the included geo references. With the elevation data from a Digital Elevation Model the ground level height of each place can be determined. Often the knowledge is necessary about affiliations and relationships between data derived from different hierarchies. So it can be determined to which federal state, governmental area or governmental county a town, a postal code or a telephone preselection is associated. It is possible to assign a variety of natural and scenic information to each town or municipality. The snow and wind load zones are available as local climatic data. In conjunction with the ground level heights they can be used to calculate static loads for the planning of building constuctions.
12.500 Towns and Municipalities with geo references.
105.000 Town Quarters with geo references.
32.000 Postal Codes with geo references.
20.500 Telephone Preselections with geo references.
450 Administrative Countys.
Administrative Districts.
Federal States of Germany.
Landscapes.
Nature Area Classification.
Snow and Wind Load Zones.

Forte CRM Professional - advanced Knowledge Management with the power to grow. With the same features as our Enterprise versions in Standalone form, Forte CRM Professional can automate your relationship procedures and grow in features, customizability, and scalability. It includes high-end features designed to help you manage and improve your sales management and processes, ongoing customer service, marketing and information management. Forte CRM professional is self-contained and has a user-friendly, integrated user interface which allows users to get going in the minimum possible timeframe. Includes a PIM, email, notes, document engine, query builder, report writer, and filter system in one package, and has features found in high-end CRM products such as our CLAD(r) document generation engine, auto-filing, analysis and reporting, and workflow scripting. Forte CRM Professional is targeted at small businesses that require centralized relationship knowledge. As your business grows, it can be easily upgraded to our multiuser solutions - Forte CRM Enterprise or Hosted. Forte CRM Ltd has been developing the Forte CRM product range for the last 5 years, with assistance from partners and customers for more than 3 years. We have customers in Standalone, Enterprise, and Hosted versions of Forte CRM, ranging from 1 to more than 100 concurrent users. Forte CRM Professional : - the 'complete electronic contact file' - easy to use - feature rich - can scale up and scale out - cost effective.