Request Tracker (version: 3.1)
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Category: Business -- Helpdesk and Remote PC
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Download: reqtrack.exe [Download count: 7]
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Homepage: Request Tracker homepage

Note: This image is sized down from its original. Click on it to view full-size image.- Company: View all "CyberNiche Software's" listings [12 titles]
- Install Support: Install and Uninstall
- System Requirements: Windows 95 or higher, 10 Mb disk space
- Recent Changes: There is now an "inactive" field to flag staff or customers who will no longer be associated with new requests. Added an Archive/Purge capability and
Platform: Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003, Windows Vist 








- Type: Shareware
- Cost: $149.00 US
- Size: 4,807 K
- Released: 2005-02-17
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Vote for: "Request Tracker 3.1"





Description: Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided.
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