Polar Help Desk Free (version: 4.1)

Web based help desk that tracks incidents, integrates with e-mail and more.

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• Download: PolarHelpDeskFree.zip [Download count: 26]
• Order: Polar Help Desk Free
• Homepage: Polar Help Desk Free homepage
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• Company:   View all "Polar's" listings [8 titles]
• Install Support: Install and Uninstall
• System Requirements: Server Requirements: Windows 2000 (IIS 5.0) or Windows XP (IIS 5.1) or Windows 2003 (IIS 6.0), Microsoft .NET Framework Version
• Recent Changes: This version has bugs fixed and some features, that lots of our customers requested, implemented.

• Platform:	WinXP, Windows2000, Windows2003

• Type: Freeware
• Cost: $0.00 US
• Size: 9,722 K
• Released: 2007-02-19
• Vote for: "Polar Help Desk Free 4.1"

  User rating: 2.0 out of 5.0 [1 vote]

•  Description: Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.
  Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.
  
  Key advantages:
  - Source code available for purchase
  - Easily deployed and configured
  - Extremely short training period enabling seamless introduction of new support staff
  - Flexible licensing models
  
  Key benefits:
  - Fully functional web based help desk, commercially free for 1 named user
  - Reports and clear user-friendly interface
  - Incorporate proven Incident Management process based on ITIL and best practices procedures
  - Increase support staff awareness of both customer expectations and IT service management objectives
  - Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable.
  - Customer service requests are fulfilled through Service Level Management processes
  - Achieve consistent service levels
  - Balance required service levels against the service cost
  - Minimize the adverse business impact of incidents through faster resolution (enabled with the automated support processes)
  - Decrease operational support costs by leveraging incident duplications and repetitive service procedures
  - Solve the spam problem by transferring communication from email to help desk
  
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